4 Tips to Ensure Your Remote Team's Productivity is on Track
How much work does your remote team gets done? If you don't have a clear, specific answer to this question, it's time to put a system in place to measure the productivity of your employees who work from home.
It doesn't mean, though, that you should be checking in on your people every hour. Micromanaging can be counterproductive—it defeats the purpose of working from home, which is to provide flexibility to workers so they stay focused and productive.
In fact, studies prove that remote workers are more productive than their in-office counterparts. An Airtasker study in 2019 shows that employees working from home get more done than those working in the office.
To properly measure your work-from-home employees’ productivity, here are some suggestions from CEOs and managers to consider.
1. Set Clear Goals and Expectations
It's difficult to do a good job if it's not clear what your boss expects from you.
Before your team starts working from home, whether temporarily or permanently, make sure to communicate to everyone your work expectations, especially the deliverables and their respective timelines.
You can accurately measure productivity only if you've defined clear and specific work parameters from the get-go.
2. Determine Your Team's Performance Metrics
Choose the metrics by which you'll be measuring individual and team performance. These metrics should have the most impact on your company's business success and are ideally measurable.
For example, the top metrics to use in measuring a sales officer's performance may include call volume and sales and revenue generated.
Don't list down too many metrics, though—you don't want to confuse your team and demotivate them with metrics overload.
3. Track Achievements and Progress Rather Than Time Worked
Many managers make the mistake of getting obsessed with how much time their people spend working at home.
But to effectively measure your remote team's productivity, you need to focus more on results rather than the number of hours spent working. Playing Big Brother through the use of a time-tracking tool won't guarantee higher productivity among your people.
Rather, a results-oriented remote work culture keeps employees accountable and engaged. Aside from effective goal-setting, take advantage of project management software that allows you to check on your team's progress based on results, like Asana, Trello, Basecamp, or I Done This. These online tools show at a glance what has been accomplished, what tasks are pending, and the deadlines for all tasks.
Even Google Spreadsheets and Google Forms are useful in measuring productivity accurately. At the end of each workday, have your team members fill in the tasks they've accomplished.
4. Take Note of Successes and Failures
After measuring your workers' individual and team results, determine which goals are met and unmet. Take note also of any missed deadlines and whether the work performance is acceptable or not based on the metrics you've set earlier.
Conduct performance reviews regularly with your team members and develop action plans to improve on any case of underperformance.
As long as you hired self-starting workers and equipped them with adequate work tools, you don't have to worry too much about how much work they're getting done. Just trust them! It's easy to measure the productivity of dependable and conscientious work-from-home employees.
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